All Open Roles
Account Manager
Customer SuccessNew York (Remote)Full-Time
Warp is building self-driving employee management. Payroll, tax compliance across thousands of jurisdictions, benefits, IT, and HRIS that runs autonomously so companies never have to think about back-office operations again.
We process hundreds of millions in payments across 1,000+ companies. Revenue has grown 5x+ YoY for two years. We're a team of ~40 in NYC in Flatiron, scaling fast, and expecting to be 100 people by end of year.
The incumbents (ADP, Paylocity, Paychex) built their businesses by profiting from complexity. Even the modern players are bolting chatbots onto legacy systems. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.
We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
Backed by $25M+ from Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.
Drive revenue across your book of business by owning retention, expansion, and growth.
Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract
Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals
Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention
Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals
Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities
Minimum 2-3 years of new business sales or account management experience in a B2B organization
Proven track record managing a book of business and driving retention, expansion, and customer satisfaction
Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes
Experience running executive-level business reviews and presenting data-driven recommendations
Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets
High adaptability and comfort with the pace and change of an early-stage startup
Background working with early-stage startup customers or in high-growth B2B SaaS
Experience building customer success processes and playbooks from the ground up
Track record of consistently exceeding retention and expansion targets
Technical aptitude with ability to quickly learn complex products
On Target Earnings (OTE): $106.7k-180.8k plus equity, based on location and qualifications of candidate.