Account Manager

About Warp

Warp is the AI-native employee management platform for ambitious companies. We remove the complexity of payroll, multi-state compliance, benefits, and IT so your team never has to think about it.

We've raised $25M from Sound Ventures, Y Combinator, and the founders of Dropbox and Cruise, along with executives from Coinbase and OpenAI. Our team of ~30 comes from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.

We're growing fast and scaling our team across engineering, product, and go-to-market. This is where you come in.

About The Role

We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.

What You’ll Do

• Own and manage a portfolio of customer accounts, serving as their primary strategic partner

• Drive customer onboarding and implementation, ensuring successful adoption and time-to-value

• Conduct regular business reviews with customers to track progress against goals and identify expansion opportunities

• Proactively identify and mitigate churn risk through health monitoring and strategic interventions

• Identify and execute expansion opportunities through upsells, cross-sells, and renewals with existing customers

• Develop deep understanding of customer business needs to provide consultative guidance on payroll optimization

• Collaborate cross-functionally with Support, Product, and Engineering to advocate for customer needs and resolve complex issues

• Create and refine customer success playbooks, processes, and best practices to scale our Customer Success function

What You Need

• 3 - 5+ years of Customer Success, Account Management, or client-facing experience

• 1 - 2 years in payroll, HR systems, or financial services platforms

• Proven track record of managing a book of business and driving retention, expansion, and customer satisfaction metrics

• Strong business acumen with ability to understand customer goals and tie product usage to business outcomes

• Exceptional relationship-building skills with ability to influence stakeholders at all levels

• Experience conducting executive-level business reviews and presenting data-driven recommendations

• Self-starter who can prioritize strategically across multiple accounts while meeting targets

• Excellent written and verbal communication skills with ability to simplify complex concepts

Nice To Haves

• Background working with early-stage startup customers or in high-growth B2B SaaS

• Experience building customer success processes and playbooks from the ground up

• Track record of consistently exceeding retention and expansion targets

• Technical aptitude with ability to quickly learn complex products

Compensation

On Target Earnings (OTE): $105,000–$135,000 (includes base + variable compensation tied to retention and expansion metrics) plus equity

We review all applications, please do not reach out to anyone on the team.