Live Support Status
Real-time metrics from our US-based support team. Every number on this page measures time to a real human response — not an AI chatbot auto-reply.
First Human Response Time
Time until a real person replies — not a chatbot auto-acknowledgment. Under 1 minute, every day.
Resolution Time
How long it takes to fully resolve your issue. Most tickets are closed within the same day.
24-Hour Resolution Rate
Percentage of tickets fully resolved within 24 hours. We prioritize fast, complete solutions.
Customer Satisfaction
Average rating from post-ticket surveys. Your feedback helps us continuously improve.
Why We Publish This
Transparency builds trust. We believe you deserve to see exactly how we perform.
Most payroll providers make you wait days for a response when something goes wrong. You submit a ticket, get an auto-reply, and hope someone eventually reads it. Meanwhile, your employees are asking why their paycheck is wrong.
Some providers publish fast response times, but those numbers include AI chatbot auto-replies. A bot saying "we received your request" isn't support — it's a delay with extra steps. Every metric on this page measures time to a real human response from our US-based team.
At Warp, every customer gets a dedicated account manager. You can reach them directly over email, Slack, or text. They know your business, your team, and your setup. Our median first human response time is under 1 minute — a real person, with a real answer, in under 60 seconds.
We publish these metrics because we believe in accountability. Payroll affects people's livelihoods, and we take that seriously. These numbers reflect the standard we hold ourselves to every single day.
US-Based Team
Our support team is based in the US and available during business hours. We speak your language and understand your context.
Humans, Not Chatbots
Reach your account manager over email, Slack, or text. Every reply comes from a real person who knows your business — under 1 minute, median.
Compliance Experts
Our team includes payroll tax specialists who understand multi-state complexity and resolve issues quickly.
We Win When You Win
Your success is our success. We treat your business like our own and fight for you every day.
World-class teams run at Warp speed
"Warp gives me peace of mind. I don't have to worry about compliance or tax notices. I've gotten back so much time from payroll headaches."
Rahul Sonwalkar, Founder, Julius AI
Read story
"Warp has been essential for our growth. We can focus on building great products instead of worrying about payroll."
John Kim, CEO, Paraform
Read story
"Using Warp feels like the first time I used Linear or Superhuman. The realization that payroll can just work. Never think about payroll again."
Daksh Gupta, Founder, Greptile
Read story
"We switched from Rippling to Warp and scaled from 10 to 100 employees. The difference has been striking. Warp delivered on rapid growth without breaking down every week. The basics work reliably."
Sobhan Nejad, COO, Bland AI
Read story
"Warp took 5 minutes of effort to set up. It's totally worth it for the peace of mind. Ayush and his team respond in minutes to any questions I have."
Raunak Chowdhuri, Founder, Reducto
"It's like Stripe for payroll. Really slick tbh, bullish on founders. It's serving my needs right now. I churned my Rippling contract to use them."
Sigil Wen, CEO, Extraordinary
