All Open Roles
Tax Operations Specialist
Customer SuccessNew York (Remote)Full-Time
Warp is building self-driving employee management. Payroll, tax compliance across thousands of jurisdictions, benefits, IT, and HRIS that runs autonomously so companies never have to think about back-office operations again.
We process hundreds of millions in payments across 1,000+ companies. Revenue has grown 5x+ YoY for two years. We're a team of ~40 in NYC in Flatiron, scaling fast, and expecting to be 100 people by end of year.
The incumbents (ADP, Paylocity, Paychex) built their businesses by profiting from complexity. Even the modern players are bolting chatbots onto legacy systems. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.
We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
Backed by $25M+ from Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team. You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices. This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence.
This is an excellent opportunity for someone with 2-4 years of payroll tax experience who wants to deepen their multi-state compliance expertise while helping build scalable processes at a fast-growing startup.
Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
Agency Communication: Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues
Tax Operations: Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
Documentation & Tracking: Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
Process Improvement: Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives
Cross-Functional Collaboration: Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
Year-End Support: Assist with end of year preparation and other annual compliance processes
Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
2-4 years of payroll or payroll tax experience
Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
Proficiency with Google Sheets for data analysis and reconciliation
Experience with Mastertax or similar tax filing platforms
Comfortable making phone calls to tax agencies and researching compliance requirements
Willingness and openness to learn new things daily
Multi-state payroll tax compliance experience (NY and CA experience a bonus)
Experience with penalty waiver processes and agency negotiations
Active CPA license
Background in high-growth SaaS or payroll/HR startup
Familiarity with third-party administrator workflows
Interest in process improvement and automation
Direct mentorship from experienced tax operations professionals
Opportunity to own end-to-end tax compliance processes
Exposure to emerging tax tech and AI tools
Collaborative team environment with clear career growth path
Competitive salary and benefits
On Target Earnings (OTE): $71,400–$108,300 plus equity, based on location and qualifications of candidate.