Customer onboards
Proactive support
Renewal & expansion
Customer for life

99%+ retention

NPS > 70

Needs a partner
Customer Success at Warp

Every customer is a partnership

Built by team from
Ramp
Brex
Stripe
Prove
ZoomInfo
Harvard
Gusto
Okta
Palantir
Justworks
Paylocity
Dropbox
Customer Success at Warp

Payroll is the most critical thing a company runs. When it breaks, people don't get paid. Our CS team makes sure that never happens. You'll own the entire post-sale relationship — onboarding, adoption, renewals, and expansion — for the fastest-growing companies in the country.

Industry-leading NPS

Our customers genuinely love us. You're not firefighting — you're deepening relationships with happy teams.

Real product influence

CS owns the feedback loop. What you hear from customers directly shapes what engineering builds next.

Cross-functional impact

Work with sales, engineering, and ops daily. CS is the connective tissue of the entire company.

Backed by the best

$25M raised from top VCs. Stable runway with ambitious growth plans ahead.

Retention that speaks for itself

When the product works this well, renewals happen naturally. You focus on expansion, not rescue.

Ground floor opportunity

Build the CS function from the ground up. Define playbooks, processes, and culture — not just execute them.

Meet the Team

Who you'll work with

Nicole Chinuntdet

Nicole Chinuntdet

Head of Customer Success

PwC
Eliza Cain

Eliza Cain

Customer Success Manager

Ben Shein

Ben Shein

Senior Account Manager

Epic Games
Lara Páircéir

Lara Páircéir

Customer Experience Specialist

Ash Sanchez

Ash Sanchez

Customer Experience Specialist

Justworks
Ace Tajong

Ace Tajong

Tax Operations Specialist

Gusto
EngineeringView team →
Sales & GTMView team →

Backed by the best

Sound VenturesY CombinatorHomebrewHOF Capital

$25M+

from technical founders who've built iconic companies.

Drew Houston
Drew HoustonCEO, Dropbox
Balaji Srinivasan
Balaji SrinivasanEx-CTO, Coinbase
Elad Gil
Elad GilInvestor
Arash Ferdowsi
Arash FerdowsiCo-founder, Dropbox
Kyle Vogt
Kyle VogtFounder, Cruise
Kevin Hartz
Kevin HartzFounder, Eventbrite & A*
Amjad Masad
Amjad MasadFounder, Replit
Jordi Hays
Jordi HaysFounder, TBPN

Perks & Benefits

Everything you need to do your best work.

01

Meaningful Equity

Every full-time employee gets real ownership in Warp. When Warp wins, you win.

02

Unlimited AI Tokens

Cursor, Claude Code, and whatever else you need, all on max plans.

03

100% Health Coverage

Health, dental, and vision, fully covered for you and your dependents.

04

Catered Lunch Daily

Great food, every day, on us. No meal prep, no decision fatigue.

05

Quarterly Offsites

Every quarter we go somewhere new to connect, reflect, and plan ahead.

06

Unlimited PTO

We measure output, not hours, and we genuinely encourage time off.

07

401(k) Match

Start investing in your future from day one.

08

Commuter Benefits

Pre-tax commuter benefits for your daily trip to our NYC office.

Team at Warp HQ
Team offsite event
Working at NYC office
Company gathering
Office life
Team dinner
Working session
Team at Warp HQ
Team offsite event
Working at NYC office
Company gathering
Office life
Team dinner
Working session

A note from our CEO

Payroll is broken.

We were once those founders before. Every two weeks, we'd lose days wrestling with tax codes, compliance deadlines, and systems that seemed designed to waste time rather than save it.

Ready to make an impact?

Join our team and help customers get the most out of Warp.

View open roles